1. INTRODUCTION

This Privacy Policy explains how Calitrak collects, uses, stores, and protects information when you use the Equipment Maintenance Management System application Calitrak.

We are committed to protecting your personal data and ensuring transparency about how information is handled. By using the Application, you agree to the collection and use of information in accordance with this Privacy Policy.

2. INFORMATION WE COLLECT

2.1 Information you Provide

We may collect the following information when you create or use an account:

1. Full name
2. Email address
3. Country
4. Company name
5. Job title or role
6. Login credentials (stored securely and encrypted)

2.2 Equipment and Maintenance Data

To operate the system, we may store:

1. Equipment identification details
2. Maintenance schedules and records
3. Inspection/calibration reports and notes
4. Uploaded documents or images
5. Assigned personnel or technicians

2.3 Automatically Collected Data

When using the Application, we may automatically collect:

1. IP address
2. Device type and operating system
3. Browser type
4. Login timestamps
5. Application usage statistics and activity logs

This data is used for performance monitoring, troubleshooting, and security.

3. HOW WE USE YOUR INFORMATION

We use collected information to:

1. Provide and operate the Application
2. Manage user accounts and authentication
3. Track equipment maintenance and inspection history
4. Improve system performance and user experience
5. Provide customer support
6. Ensure security and prevent unauthorized access
7. Comply with legal obligations

We only collect data necessary for the proper functioning of the Application.

4. LEGAL BASIS FOR PROCESSING

We process personal data based on:

1. User consent where required by applicable laws
2. Contractual necessity (to provide the service)
3. Legitimate business interests (system security, improvements)

5. DATA SHARING AND DISCLOSURE

We do not sell or rent personal data.

We may share information only with:

1. Authorized employees or administrators within your organization
2. Trusted service providers (hosting, maintenance, analytics) bound by confidentiality
3. Legal authorities when required by law or regulation

All third parties are required to protect your data and use it only for specified purposes.

6. DATA RETENTION

We retain your data only as long as necessary to:

1. Provide the service
2. Maintain maintenance history records
3. Comply with legal and contractual obligations

You may request deletion of your account and associated personal data at any time.

7. DATA SECURITY

We implement appropriate technical and organizational measures to protect your information, including:

1. Encrypted data transmission (HTTPS)
2. Secure user authentication
3. Access controls and role-based permissions
4. Regular system monitoring and backups

Despite these measures, no system is completely secure. Users are responsible for safeguarding their login credentials.

8. USER RIGHTS

Depending on applicable laws, users may have the right to:

1. Access their personal data
2. Correct inaccurate information
3. Request deletion of personal data
4. Object to certain processing activities
5. Request data portability

Requests can be submitted to: info@calitrak.com.

9. COOKIES AND TRACKING TECHNOLOGIES

The Application may use essential cookies or similar technologies to:

1. Maintain user sessions
2. Improve functionality and performance
3. Analyze system usage trends

These cookies do not collect sensitive personal information.

10. CHILDREN’S PRIVACY

This Application is intended for professional and organizational use and is not directed to individuals under the age of 18. We do not knowingly collect personal data from minors.

11. INTERNATIONAL DATA TRANSFERS

If the Application is accessed from outside the country where our servers are located, your information may be transferred and processed in accordance with applicable data protection laws.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Updates will be posted within the Application with a revised “Last Updated” date.

Continued use of the Application after updates constitutes acceptance of the revised policy.

13. CONTACT INFORMATION

If you have questions or requests regarding this Privacy Policy or your data, please contact:

Calitrak
Email: info@calitrak.com
Address: 3-2847 Rue College, Sherbrooke (Qc), Canada, J1M 1T6